Have you ever spoken words that are meek,apologetic,or hesitant? For example, when someone says, I’ll try to get back to you tomorrow, that person is really telling their conversational partner that under no circumstances will that happen! Trying never makes anything happen. Its just a common excuse for having no commitment. Your either committed to getting back to that person or your not.
The words we use in our conversations can convey messages we dont intend to deliver on. For example, As you all know i was a waiter at I-hop for over 12 years and i have watched other servers actions in the years.
This is what i have seen. I have heard other servers say we cant make substitutions. Well there goes their tip.
Or how about someone saying ill try to find out if we can do it.
Never use the word ill try or i cant.
See certain expressions and statements, as well as questions, can lead the conversation down an unintended path, or maybe nowhere.
Say what you mean and mean what you say.
What we say is vitally important in our communications with others. Words tell your conversational partner where you stand and help convey your attitude, confidence, and conviction. Let your words communicate your strength and leadership.
Sometime this week we will go over this again and i will give you some examples of do’s and dont’s when conversating with people.
Have a great day